Return & Refund Policy

Effective Date: 17 February 2026
Website: https://alaaur.com
Email: alaaur@alaaur.com
Country: Arab Republic of Egypt

Thank you for shopping at alaaur.com. Because our products are handmade, each item is carefully crafted and unique. Please read this Return & Refund Policy carefully before making a purchase.

By placing an order on our website, you agree to this policy.

1. General Policy

Due to the handmade nature of our products, returns and refunds are limited. We encourage customers to review product descriptions and images carefully before purchasing.

2. Eligible Returns

We accept returns only in the following cases:

  • The item arrived damaged

  • The item received is incorrect (different from what was ordered)

  • The item has a manufacturing defect

To be eligible for a return:

  • You must contact us within 3 days of receiving your order

  • The item must be unused and in its original condition

  • The item must be returned in its original packaging

3. Non-Returnable Items

We do not accept returns or offer refunds for:

  • Change of mind

  • Minor variations in color, texture, or design (due to handmade nature)

  • Customized or personalized items

  • Items damaged due to misuse

4. Return Process

To request a return, please email:

alaaur@alaaur.com

Include:

  • Your full name

  • Order number

  • Clear photos of the item

  • Description of the issue

We will review your request and respond with return instructions if approved.

5. Refunds

If your return is approved:

  • Refunds will be issued to the original payment method

  • Processing time may take 7–14 business days depending on your payment provider

  • Shipping fees are non-refundable unless the return is due to our error

We reserve the right to refuse a refund if the item does not meet return conditions.

6. Exchanges

We may offer exchanges instead of refunds if:

  • The item is damaged

  • The wrong item was sent

Exchanges are subject to product availability.

7. Shipping Costs for Returns

  • If the return is due to our error (damaged or incorrect item), we will cover return shipping costs.

  • If the return is approved for any other reason, the customer is responsible for return shipping fees.

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your payment provider.

  3. Contact us at alaaur@alaaur.com if the issue persists.

9. Policy Updates

We reserve the right to update this Return & Refund Policy at any time. Changes will be effective immediately upon posting on this page.